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Featured Interview

COVID-19 Fuelling Acceleration of AI and ML Strategies with C-Suite Involvement

Remote call centers numbers increase due to the pandemic
Featured Articles

Remote call centers numbers increase due to the pandemic

Quarantine, Coronavirus, pandemic, COVID-19, coronavirus crisis, security threat, Cybersecurity, Cyberattack, cybercrime, information technology, IT, sensitive information, WFH, work from home, ransomware attacks, data breaches, coronavirus, work from home, remote working, Data security, VPN, Matt Petrosky, Customer Experience, CX, GreatHorn, SCMagazine, cyber-threats, The Federal Bureau of Investigation, phishing emails, confidential information, remote workforce, Lisa Davies, Corporate Security, Redox, phishing scams, offsite work, IT professional, IT security, hackers, hacking, hacker news, cybersecurity gap, Information security, company policy, internet, safety net, technology, loopholes, CIO, CTO, CISO, CEO, Cybersecurity, Cyberattack, coronavirus, work from home, IT, cybercrime
CEO

Coronavirus and WFH – Reveals Gaps in Cybersecurity Safety Net

RPA, robotic process automation, automation, advanced automation, automation process, implementation, customer experience, CX, workforce, automation tech, productivity, employee satisfaction, 2020, change management processes, skills gaps CTO, CEO, RPA, robotic process automation, 2020, automation,
Automation

RPA Investment to Increase by 5% in the next 12 Months

Instacart, "Shop Talk", Virtual Community, Customer experience, CX
News

Instacart Introduces “Shop Talk” – A New Virtual Community For Shoppers

Digital Transformation, CX, Customer Experience, Digitalization, Fourth Industrial Revolution, Accenture, infrastructure, manufacturing, agriculture, FinTech, McKinsey, Data Management, Data Analytics, Analytics, Employee Training, Employee Up-skilling, Employee Retention, c-suite, customer experience data, operational data, social media, sensors on devices, customer journey, data analysis CEO, CTO, Digital Transformation, CX, Customer Experience, Digitalization, Fourth Industrial Revolution, Data Management, Data Analytics, Analytics, c-suite, data analysis
Analytics

70% of Digital Transformation Projects Fail – How to Future-proof them?

analytics, IoT, social media, mobility, smart devices, digital transformation, customer experience, CX, quality, Behaviour Driven Development (BDD), Test-Driven Development (TDD), Continuous Delivery, Continuous Integration, analytics, IoT, social media, mobility CEO, CTO, Quality, Digital Transformation
CEO

Quality Department is the Backbone of Enterprise Digital Transformation Journey

CIO, CX, security, 2020, IoT, chatbots, customer experience, digital transformation, CMO, COO, AI, ML, real-time, data
CEO

Only one in 10 CIOs said CX is their primary responsibility, says Study

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