As the pace of innovation accelerates, customer needs change and industries converge, many companies find it challenging for their information technology to support the rapidly changing needs of the business. To maintain relevance and drive growth, companies must innovate through new products, new lines of business, new customer-enabling and supply chain capabilities. Many companies are testing and innovating with new business models (including acquisitions), new services, new markets (including global expansion), and new pricing strategies such as freemium. To accomplish these goals, businesses need flexible, agile technology services to support them.
Unfortunately, many organisations are faced with managing highly complex and inflexible legacy IT systems as a result of mergers, restructuring, tactical investment decisions, and changing business priorities. This complexity creates pressure on IT to lower cost through simplification and automation.