Zoom Video Communications has recently struck a $14.7 billion all-stock deal to acquire Five9 Inc, the cloud-based call center operator. This is it’s largest-ever acquisition as it looks to develop beyond its core video-conferencing services.
With emerge of the pandemic, Zoom has become a common name and investor favorite as most businesses adopted its services to meet and socialize virtually. This deal is expected to accelerate Zoom’s product roadmap – shifting focus to various video products.
According to the company, “The acquisition is expected to help enhance Zoom’s presence with enterprise customers and allow it to accelerate its long-term growth opportunity by adding the $24-billion contact center market.”