Wednesday, December 7, 2022

Zendesk Integrates AI with Intelligent Triage in Order to Expedite CX Responses

By ET Bureau - September 16, 2022 1 Mins Read

A number of new artificial intelligence (AI)-powered features have been introduced by San Francisco-based Zendesk in an effort to help businesses deal with customer service issues more quickly. These features are meant to speed up workflow and issue remediation.

The new AI features are built on the technological foundation Zendesk acquired in 2021 when it purchased the Portuguese startup Cleverly AI. The Zendesk Suite Enterprise Edition will now be able to access the Cleverly technologies as a foundation to enable new incident triage and recommendation capabilities.

Zendesk is now integrated with a key AI-powered service called smart assist, which suggests content and responses for agents to use while managing customer service cases.

Read More: Zendesk integrates AI with intelligent triage to speed up CX responses



AUTHOR

ET Bureau

The Enterprise talk Bureau has five well-trained writers and journalists, well versed in B2B enterprise technology industry, and constantly in touch with industry leaders for the latest trends, opinions, and other inputs- to bring you the best and latest in the domain.

Subscribe To Newsletter

*By clicking on the Submit button, you are agreeing with the Privacy Policy with Enterprise Talks.*