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Zendesk Integrates AI with Intelligent Triage in Order to Expedite CX Responses

By ET Bureau - September 16, 2022 1 Mins Read


A number of new artificial intelligence (AI)-powered features have been introduced by San Francisco-based Zendesk in an effort to help businesses deal with customer service issues more quickly. These features are meant to speed up workflow and issue remediation.

The new AI features are built on the technological foundation Zendesk acquired in 2021 when it purchased the Portuguese startup Cleverly AI. The Zendesk Suite Enterprise Edition will now be able to access the Cleverly technologies as a foundation to enable new incident triage and recommendation capabilities.

Zendesk is now integrated with a key AI-powered service called smart assist, which suggests content and responses for agents to use while managing customer service cases.

Read More: Zendesk integrates AI with intelligent triage to speed up CX responses


ET Bureau

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