The VCAT (Victorian Civil and Administrative Tribunal) has employed its digital tribunal case management system for its environment and planning unit, with proposals to make the same capabilities available to other departments.
Before the case management system’s installation, the VCAT relied on manual processes and paper-based and a legacy management system responsible for processing 80,000 cases annually.
But, VCAT realized that it needed a much better system because it is considered as a more economical and faster alternative to resolve legal disputes in Victoria. The new platform enables it to provide information about member availability to hear a matter, room availability and hearing schedules.
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