IBM’s Watson software is to be integrated with ServiceNow’s operational visibility and service management tools. Watson software is meant for automating IT operations with AI. The integration will help automate more enterprise services. The two organizations first collaborated in 2011 and later expanded the services in 2018.
ServiceNow and IBM plan to launch the software that uses IT Service Management’s (ServiceNow) historical incident data for training Watson AIOps algorithms. They intend for the enterprises to use the platforms and understand the IT environment, thus detecting the anomalies more easily and rapidly. The integration will help clients to support an IT infrastructure needed for digital transformation.