Wednesday, February 1, 2023

Google Cloud Contact Center AI up For Generally Availability

By ET Bureau - November 15, 2019 1 Mins Read

Google Cloud has made Contact Center AI   available for general use. The software allows businesses to deploy virtual agents for basic customer interactions. It provides an “agent assist” feature to transcribe calls, recommends workflows, and offers other kinds of AI-driven assistance.  Agent Assist uses NLP to augment customer service agent interactions with customers when a bot is unable to help a customer.

Google also updated Dialogflow, the development suite for building conversational interfaces such as chatbots and interactive voice responses (IVR).

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ET Bureau

The Enterprise talk Bureau has five well-trained writers and journalists, well versed in B2B enterprise technology industry, and constantly in touch with industry leaders for the latest trends, opinions, and other inputs- to bring you the best and latest in the domain.

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