Saturday, December 3, 2022

Google Cloud Adds Third-Party Connectors to Its Contact Centre Automation Capabilities

By ET Bureau - March 22, 2022 1 Mins Read

Google is releasing an “extension” of Contact Center AI that adds additional customer relationship management platform integration functionality. 

This aligns with Google’s aim to consolidate its multiple contact center AI services across Google Cloud. The Contact Center AI Platform appears to be a follow-up to Amazon Web Services (AWS) Contact Center Intelligence products released two years ago. 

Contact Center Intelligence solutions, like Contact Center AI Platform, will allow enterprises to combine their contact centers with third-party vendors’ analytics, AI, self-service, customer management, and agent help technologies. 

Read More: Venturebeat

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ET Bureau

The Enterprise talk Bureau has five well-trained writers and journalists, well versed in B2B enterprise technology industry, and constantly in touch with industry leaders for the latest trends, opinions, and other inputs- to bring you the best and latest in the domain.

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