Amazon Connect Introduces AI-Powered Updates to Improve Agent Efficiency and Chatbot Design

Amazon Connect Introduces AI-Powered Updates to Improve Agent Efficiency and Chatbot

Amazon Connect, a cloud contact center service from Amazon Web Services Inc., receives some significant under-the-hood upgrades that will boost user experience for call agents and consumers.

Enterprises can utilize Amazon Connect, an Omni channel cloud contact center solution introduced in 2017, to enable customer support and customer interaction. In the same way, as if the contact center infrastructure were established and managed on-premises, customer care agents can reply to phone calls or chat inquiries from customers.

Agents now have access to a new case management functionality that makes it simpler for them to monitor customer cases and other cases with the introduction of Amazon Connect Cases.

To Read More: SiliconAngle

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