The concept of digital transformation is not new. Leading businesses have been on the digitalization route for decades, even by the most conservative interpretations.
In the last two years, however, digital transformation has gained new urgency. As businesses have dealt with the effects of the pandemic, digitization has become a crucial part of their responses and future strategies. Looking ahead a year, it’s evident that digital technology will continue to play a key part in business strategy and performance.
Certain components of digital transformation, on the other hand, are likely to become more important while others will become less so. Here are some of the trends that IT leaders can anticipate to become more widespread in 2022, as well as some that are more likely to recede.
Future: A focus on resiliency and sustainability
Digital transformation has been a catchphrase and a paradigm for a few years. However, the scope and objective of digital transformation programs within each company have shifted over time.
Even firms that have begun on multi-year transformational journeys have had to make mid-course modifications, which is normal. Resilience is the operative term that characterizes the goal of digital transformation in 2022. The pandemic taught businesses to be ready for market dynamics and consumer needs to adapt dramatically. Forward-thinking businesses will place a premium on their capacity to pivot and deal with change with minimal to no negative impact on internal and external customers.
Future: Enterprise automation powered by AI
As the technology matures and firms face growing pressure to reduce costs through process automation, the use of artificial intelligence (AI) to boost process automation will gain traction.
Some segments of the company have been more enthusiastic about process automation than others. Customer-facing teams, like sales and marketing, have long used AI to combine disparate data and create intelligent workflows that allow team members to work smarter and more efficiently.
Businesses will see workflow automation extend across the entire organization by 2022 and beyond. This means HR and people teams will be able to schedule interviews and update applicant profiles faster and more efficiently, finance will be able to automatically update payment records, and customer success teams will be better equipped to respond to customer requests quickly and efficiently.
Also Read: Building Long-Term AIOps Strategy
Fading: A narrow picture of cloud benefits
The low-hanging fruit of cloud benefits has long been picked over, and it’s evident that the cloud’s actual worth lies in its ability to encourage innovation.
Cloud will be a top priority for all CIOs in the coming year because they understand that it is more about innovation than cost reduction. Starting with the desired business outcome is a good place to start. CIOs should next concentrate on how to restructure, reinvent, and reengineer their complete portfolio in order to achieve long-term competitive advantage. The cloud serves as an enabler, a delivery engine that allows this to happen.
Fading: Remote work as a special case
The remote effect is no longer present. Distributed work is no longer the exception; it has become the rule. Enterprises are increasingly aware that they can work from any location. It’s something that, from the perspective of a CIO or CTO, is here to stay as a permanent component of the future.
Through much of 2021, effectively equipping and facilitating remote and hybrid work remained a crucial digital transformation priority. Though these will still be essential in 2022, they have already been sufficiently funded in the last two years. As a result, rather than accelerating their emphasis, businesses will reap the benefits of their investments in these.