While many IT departments have worked away in the shadows for years, the last two decades have seen a growing awareness of the important role they play. Since the pandemic, IT has become a zeitgeist in the business world.
The increased need for quicker, better, more secure IT practices and infrastructure has grown over the previous two decades due to an increase in remote workers and the pandemic. Employers and employees alike have high and diverse expectations for their companies’ technology today.
To keep a competitive edge in the marketplace, companies should prioritize their IT infrastructure, policies, and practices. In most circumstances, getting to market quickly is critical, and having a robust IT program helps with that. To survive and prosper, businesses should be nimble, responsive, and increasingly productive.
As businesses transition away from established platforms to suit ever-increasing market needs, here are three IT practices to abandon in 2022:
Having to rely on end-users to report issues
Many IT departments operate under the premise that there are no problems unless someone informs them that there is one. Unfortunately, the end-user is usually the “someone” who reports an issue. Many users attribute the problem to the software when, in reality, it is generally caused by a flaw in the organization’s infrastructure or IT department.
Businesses should adopt proactive solutions rather than waiting on “customers” to report difficulties. They should also seek solutions that provide real-time alerts and a dashboard that allow the IT staff to swiftly and readily discover issues, even before the user is aware of them. The greater the level of information that a solution can supply, the better.
The best solutions, for example, allow IT teams or managed service providers (MSPs) to prioritize the most severe regional outages for remediation. They also assist MSPs in identifying activity peaks so that enough bandwidth is available to monitor and process help desk issues during certain times while ensuring network access for all users. Customers are seeking shorter outage periods and faster problem resolution as more users rely on laptops in remote areas and across many networks.
A cluttered and unorganized help desk log
IT issues have always been dealt with in a reactive manner. When a help desk ticket is received, an MSP begins an investigation into the problem. Finding a needle in a haystack is equivalent to using that method, especially when dealing with a global or regional issue. It necessitates accessing an internal system to search out the problem, resulting in lost productivity and additional effort on the side of MSPs to locate and resolve the issue.
The use of a cloud-based solution eliminates the need for human investigation and resolution of help desk issues. Many provide alert prioritizing features, allowing IT to see the most critical concerns and respond more quickly and effectively. These technologies allow MSPs to triage complaints if there are multiple outages in several locations.
A one-size-fits-all approach to hybrid work
IT teams can’t rely on the same methodology that works for remote-only or office-based productivity now that hybrid work is here to stay. As a result of the pandemic, new technologies and practices have sparked more collaboration across teams that may be working remotely or in the office.
In contrast to the usual top-down approach, solutions should encourage more inclusive collaboration. Compared to traditional technology, cloud-based solutions provide better agility, the capacity to pivot as needed, and the ability to collaborate more effectively. Organizations must be able to respond quickly in order to survive and prosper. The speed-to-market objective is supported by tools that improve collaboration and allow for pivoting in the event of a pandemic, economic downturn, or other hurdles.
Furthermore, even if businesses return to physical locations, outdated technology and processes will only become ineffective and antiquated. Organizations that use technology to fulfill the requirements of all employees are more likely to be productive and achieve their overall strategic objectives.