Tel-tech Group announces its appointment as an official Red Box reseller for the North American market. Tel-tech Group is focused on deploying technologies that help customers achieve a competitive edge and the partnership will see the Red Box platform and value-added services, such as speech to text transcription, added to its portfolio to address the growing demand from customers to leverage structured and unstructured voice data sets in AI and analytics tools.

“The Red Box solution is unique because of its capability to capture voice from across the enterprise, its open API approach and the fact that customers have access to and complete control of captured voice data in order to extract valuable insights from it,” said Antonio Palacios, CEO of Tel-tech Group. “This partnership aligns us perfectly with the Red Box strategy of providing open voice capture platforms capable of interfacing with analytics and communications systems and solutions, and is consistent with our future product launches,” said Antonio Palacios, CEO of Tel-tech Group. “Alongside the platform’s resilience and compliance recording capabilities, this significantly enhances our product offering and we are extremely happy to continue growing with Red Box.”