By ET Bureau - July 12, 2019 2 Mins Read
TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality, introduced TechSee Smart, the world’s first computer vision solution for contact centers. TechSee Smart addresses the challenges agents face when automation tools cannot perform complex tasks, helping businesses improve issue resolution efficiency, reduce costs, and improve customer experience.
TechSee Smart provides visual automation to contact center agents so they can more identify and resolve customer issues. The computer vision AI platform allows intelligent handling of cases which customers show to agents through their smartphone cameras. The solution processes the image, recognizes the issue, and provides the agent with a recommendation for a prompt resolution.
“The time a customer spends resolving a technological or other frustrating issues can be costly to a business and may mean the end of a brand loyalist,” said Eitan Cohen, CEO, TechSee. “The best way to ensure the customer remains bought into the brand is to make the interaction quick and easy and to resolve the issue the first time. Using computer vision AI, TechSee Smart delivers effortless visual customer experience to reach this goal.”
Consumers spend more time than ever on the phone with customer service agents – 384 minutes annually. This has companies investing fortunes – $4.5 billion worldwide – in AI solutions designed to deliver better, faster service. Despite this massive investment and rapid AI adoption, platforms have been limited without visual capabilities.
Visual automation technology is designed to help companies enhance the quality of service, improve CX and agent productivity, and achieve improvements across all customer service KPIs: increasing Net Promoter Score (NPS) and First Contact Resolution (FCR) while reducing AHT, truck rolls, and product returns.
The platform covers e entire enterprise technology space- including emerging technologies like RPA, AI, cloud, automation, and the entire gamut of digital transformation tools, strategies and management decisions.
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