TeamSupport, a multiple award-winning B2B (business-to-business) customer support software solution, announces a new integration with Microsoft Teams®. Microsoft Teams is a popular workplace communication tool, and now users have the ability to post messages on Teams channels with TeamSupport’s powerful Ticket Automation feature.
“TeamSupport allows B2B support teams to take a holistic approach to building strong customer relationships, really understand their needs, and reduce the time it takes to resolve their issues,” said Robert C. Johnson, CEO, TeamSupport. “This new integration with Microsoft Teams will improve communications between support, sales, and product development teams and streamline workflows.”
Ticket Automation is a powerful feature within TeamSupport that allows users to create rules for handling tickets. Johnson goes on, “In addition to posting messages to Teams Channels, the potential uses of Ticket Automation are almost limitless.” A few examples include automatic reminders, managing escalations, automatic responses, putting tickets in a queue, and making changes to type and group of ticket.
Microsoft Teams is the latest in an impressive list of critical business systems with which TeamSupport seamlessly integrates. Others include Microsoft Dynamics®, Salesforce®, Jira®, Microsoft TFS®, Slack®, and Hubspot®, to name a few.