By ET Bureau - June 17, 2022 3 Mins Read
ServiceMax, a leader in asset-centric field service management, today announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities. Through DataGuide, field technicians have a more seamless path to complete service work, fill in complex work documents and forms, and capture critical data for the organization. Along with DataGuide, ServiceMax has released new enhancements to ServiceMax Core’s installed base management, condition-based maintenance, schedule optimization, and field inventory management capabilities to further boost service productivity and efficiency.
“Organizations today know that to truly transform, they need readily available asset-centric data sets, which are most often captured by technicians in the field,” said Joseph June, SVP of Product Management at ServiceMax. “Yet research shows that the majority of business leaders don’t trust the data they have available to make critical decisions, and technicians are frustrated with the complexity of the tools used to capture data. While point solutions exist for data collection purposes, DataGuide is the only product fully integrated within a robust platform, enabling relevant information to be surfaced for technicians in the field and allowing for effective data collection.”
DataGuide Features and Functionality
DataGuide includes various features that increase technician productivity, decrease administrative work, reduce form errors, and speed up time to invoice. Key features include:
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“Over the last 18 months, we’ve expanded from one product line to three,” said Amit Jain, Chief Product Officer at ServiceMax. “The introduction of DataGuide is another example of our portfolio strategy at work, where we are taking the functionality of one product line and adding it to another to create a seamless experience for our customers. Users today don’t want to jump between multiple apps, and as we continue to innovate across our product portfolio, deeply integrating our applications is a key strategy.”
Data capture and analysis is critical to the success of service leaders but also vital in helping them drive their businesses towards outcome-based models and equipment-as-a-service. DataGuide not only provides capture and analysis capabilities but also creates significant productivity benefits, improves compliance, and allows service leaders to become more proactive in the outcomes they deliver to their customers.
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