Resolve Systems Launches Automation Exchange with Industry’s First Machine Learning-Based Recommendation Engine

Resolve Systems Launches Automation Exchange with Industry's First Machine Learning-Based Recommendation Engine

Resolve Systems®, the leading intelligent IT automation software vendor, today launched its intelligent Automation Exchange and machine learning-based Recommendation Engine. When used with Resolve’s IT automation platform Resolve Actions, these new tools accelerate customers’ automation journeys by helping them determine what IT processes to automate and empowering them to implement those automations in minutes.

According to a recent press release from Gartner®, the IT talent shortage is now the single biggest barrier to innovation. While IT Automation can address this shortage, most organisations are early in their automation journeys as they don’t have the necessary skills in house, or they don’t know where to start. Resolve’s Automation Exchange and Recommendation Engine can help organisations accelerate their automation journeys to keep up with the growing demand for IT services without increasing headcount.

The Automation Exchange is a cloud library of more than 5,000 IT automation components deployable in minutes to orchestrate automated processes. It features easy to find, certified IT automation content and common use cases, including components such as Action Tasks/Activities, Automations/Workflows, and Integrations. Content can be browsed with filters, searched for by keyword, or suggested by the Recommendation Engine. The Automation Exchange’s content is categorised into a taxonomy of 6 solution areas:

  • IT Operations Management
  • Network Operations Management
  • IT Service Management
  • Cloud Operations
  • Integrated Event Management & Remediation
  • Enterprise Orchestration & COE

The machine learning-based Recommendation Engine makes suggestions by first processing IT events such as IT Service Management data with its internal algorithm, then proposing the IT automation content best-suited for remediating those events. It directly addresses the ‘Where and how should we get started?’ question that challenges many new IT automation users.

“Organisations that are just starting out with IT automation, as well as those who are already using it but looking to accelerate their digital transformation, often need some guidance on where to begin and what to automate,” said Isaac Sacolick, President of StarCIO. “IT needs ways to determine which manual processes to automate and what content to use to accelerate time-to-value.”

“Organisations are prioritising the need for IT Automation solutions that help them to operate as quickly, efficiently, and productively as possible,” said Gabby Nizri, Chief Strategy Officer, Resolve Systems. “Resolve is delivering the industry’s most innovative IT automation solutions to meet the needs of these organisations.”

The Automation Exchange is now available to Resolve Actions customers, partners and prospects. The Recommendation Engine supports the Resolve Actions Pro Edition now and will support Resolve Actions Express in Q1 2022. Register for the announcement webcast and see the Automation Exchange revealed live for the first time. Learn more at

[1] Gartner Press Release, “Gartner Survey Reveals Talent Shortages as Biggest Barrier to Emerging Technologies Adoption”, 13 September 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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