By ET Bureau - December 05, 2022 3 Mins Read
RemotePC, an industry leader in remote access, has released a new version of their on-demand remote support solution RemotePC HelpDesk, giving IT admins and MSPs access to new features, a simplified interface, and enhanced performance, making it possibly the fastest and most versatile remote support service available.
With RemotePC HelpDesk, organizations are equipped to address customer support queries with a fast and easy to navigate remote support platform. HelpDesk allows companies to enable their IT technicians to remotely connect to any PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support from anywhere.
The service allows company administrators to perform functions that help to oversee and manage their HelpDesk account, including:
With this new update to the HelpDesk service, technicians have access to a variety of features to assist in supporting their customers including:
Also new to HelpDesk, technicians can now provide remote support for customers’ mobile specific issues, letting them remotely control or troubleshoot their iOS or Android device from any web browser, PC, Mac, iOS or Android device.
RemotePC HelpDesk can be integrated into four popular support platforms including Zendesk Support, Freshdesk Support, Freshservice Support, and JIRA Support. The HelpDesk integration enables technicians to initiate remote support sessions and access your customers’ computers from within these support platforms.
As far as security goes, remote sessions are initiated using TLS v 1.2/AES 256 encryption. Customers can end the session at any time. The service also utilizes Auto-Kill software, so once the remote support session is terminated, the software installed will automatically be deleted from the customer’s device.
RemotePC HelpDesk starts at $99.50/year for 1 technician with unlimited computers. RemotePC offers regular first year discounts and a 7-day free trial is available.
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