Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service Platform.

Puzzel, the leading European provider of cloud contact centre solutions, has today announced the signing of a new strategic alliance with EvaluAgent, a leading Quality Assurance and Performance Management platform. 

As a result of the alliance, EvaluAgent’s technology will be integrated into the Puzzel’s Cloud based Customer Service Platform. , designed to directly address some of the biggest workforce engagement and optimisation challenges contact centres face as a result of the Covid-19 pandemic.  

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“Puzzel is delighted to partner with EvaluAgent to support one another’s ambitious growth plans and joint value propositions. Alongside the Puzzel Marketplace, technology that seamlessly integrates and provides value is of great interest to our internal teams, prospects and customers. EvaluAgent’s technology and industry experience meant they were a natural fit. As a result, we’re pleased to announce Puzzel customers can now dramatically streamline their QA process to deliver more effective feedback to their front-line teams,” said Thomas Rødseth, CTO at Puzzel.

James Marscheider, Chief Commercial Officer at EvaluAgent concluded “We are delighted to have entered into a strategic alliance with Puzzel to expand their product suite through our OEM edition of EvaluAgent. Given our shared product vision, believes and experiences’ both sides have supported each other tremendously well through the implementation process. We look forward to helping each other achieve our mutual goals and initiatives into 2022 and beyond. ”

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