• News
  • Interviews
    • Featured Interviews
    • Hot Seat
  • Podcasts
  • Innovation Corner
  • Articles
  • Insights
    • Quick Bytes
    • Guest Author
    • Editor’s View
    • Use Cases
    • Events
  • Resources
Search
Friday, May 27, 2022
Sign in
Welcome! Log into your account
Forgot your password? Get help
Privacy Policy
Password recovery
Recover your password
A password will be e-mailed to you.
EnterpriseTalk EnterpriseTalk EnterpriseTalk
  • News
  • Interviews
    • Featured Interviews
    • Hot Seat
  • Podcasts
  • Innovation Corner
  • Articles
  • Insights
    • Quick Bytes
    • Guest Author
    • Editor’s View
    • Use Cases
    • Events
  • Resources
Home News Puzzel acquires Swedish digital engagement company Vergic
  • News

Puzzel acquires Swedish digital engagement company Vergic

By
ET Bureau
-
October 5, 2021
Puzzel acquires Swedish digital engagement company Vergic

Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has today announced the acquisition of Swedish digital engagement company Vergic. Bringing Vergic’s digital-first solutions into the Puzzel Customer Service Platform marks another milestone in the company’s vision to power the future of commerce with smart experiences.

Headquartered in Malmö and with offices in Stockholm, Vergic’s technology enables companies to engage with online customers at the right moment and via the most efficient channel, through AI-supported messaging and collaboration tools.

The company’s solutions include advanced chatbots, site messaging, live chat, engagement rules, video and co-browsing. Customers who use Vergic have seen an increase in total website conversion from 5% to 28%.

Vergic’s customers include household name brands across Scandinavia and Europe, including Citizens Watch, financial services company Storebrand, e-commerce and retailer Clas Ohlson, Swedish government agency Försäkringskassan, and telco giant Telenor.

Puzzel CEO Frederic Laziou says the acquisition demonstrates Puzzel’s commitment to bringing continuous innovation to its customers.

“Today, all organisations and brands know they have to provide digital customer service. But we’re now seeing a major evolution in what customer service means to people, both online, in stores and physical locations.

“Customers are demanding smarter experiences. And we believe that businesses that do not take steps to automate, innovate, and provide empathy when it really matters will be left behind,” says Frederic Laziou.

Also Read: Three DevSecOps Mistakes Businesses Should Avoid

Puzzel will integrate Vergic’s site messaging, chatbot, engagement rule engine, video and co-browsing capabilities into its award-winning cloud Customer Service Platform.

Vergic will still be developed, maintained and available as a stand-alone or OEM (Original Equipment Manufacturer) product through partners for companies and organisations with a ‘digital first’ need.

Vergic is Puzzel’s third acquisition in just three years. The company purchased the ticketing platform Logicalware in December 2019 and workforce management solution U-WFM in April last year, expanding its omnichannel cloud contact centre into a fully integrated customer service solution.

Commenting on the acquisition, Alexander Lunde, CEO at Vergic said: “We’re delighted to become part of the fast-growing and innovative team at Puzzel. Our technologies and ethos complement each other perfectly, with its Scandinavian heritage and our combined goal to deliver innovative customer experiences. We look forward to working closely together as we build an industry-leading end-to-end customer-centric platform.”

Check Out The New Enterprisetalk Podcast. For more such updates follow us on Google News Enterprisetalk News

  • TAGS
  • Acquisition
  • customer service
  • Digital Engagement
  • Puzzel
Linkedin
Twitter
Facebook
    Previous articleUSU Launches New Release for Knowledge Management
    Next articleToluna Appoints Cate Rubenstein as Senior Vice President of Global Marketing
    ET Bureau
    http://enterprisetalk.com

    RELATED ARTICLESMORE FROM AUTHOR

    Crelate Makes Strategic Hiring to Scale Business-01

    Crelate Makes Strategic Hiring to Scale Business

    BuildOps Onboards Stephen Stokols into Board of Directors-01

    BuildOps Onboards Stephen Stokols into Board of Directors

    Code Ocean Bags _16.5 Million in Series-B Funding Rounds to Expand Its Digital Lab Platform for Computational Scientists-01

    Code Ocean Bags $16.5 Million in Series-B Funding Rounds to Expand Its Digital Lab Platform for Computational Scientists

    FEATURED ARTICLES

    Enterprises

    Enterprises Facing a Serious Shortage of Cyber Security Skills

    January 14, 2019
    WannaCry, Kronos, Malware

    ‘WannaCry’ Hero Admits to Kronos Malware Charges

    April 30, 2019
    Three Priorities for CIOs in 2022-01

    Three Priorities for CIOs in 2022

    December 2, 2021


    A Peer Knowledge Resource – By the CXO, For the CXO.

    Expert inputs on challenges, triumphs and innovative solutions from corporate Movers and Shakers in global Leadership space to add value to business decision making.

    Media@EnterpriseTalk.com
    Sales@EnterpriseTalk.com

    Top Picks

    • Managing a Cloud Disaster Recovery Plan in 2022 and Beyond
    • Three Key Artificial Intelligence Adoption Pitfalls to Avoid in 2022 and Beyond
    • Five Ways Leaders Can Break Down Silos and Rebuild Trust Within Teams
    • Netskope Announces New Data Loss Prevention Solution
    • Common Shifts to Decentralize Community Management Platform for DAOs

    Visit Our Other Publication

    Quick Links

    • About Us
    • News
    • Featured Articles
    • Featured Interview
    • Hot Seat Interview
    • Quick Bytes
    • Featured Events
    • Resources
    • Privacy Policy
    • Do Not Sell My Information

    SUBSCRIBE TO OUR NEWSLETTER

    An Imprint of OnDot ® Media © | All rights reserved | Privacy Policy