Company receives highest possible scores in the vision and innovation roadmap criteria
PK, the global services firm that helps the world’s most customer-obsessed brands design, build and run the future, has been named a Strong Performer by Forrester Research in “The Forrester Wave™: Midsize RPA Services Q1 2021.” Current offering, market presence and strategy of each company were evaluated as part of the process, with PK receiving the highest possible scores in the vision and innovation roadmap criteria.
The report notes that PK “…packs a big punch” and “…approaches RPA services with a clarity of vision and extensive IP-based innovation.” The report states, “Choose PK to build lean end-to-end RPA programs with a strong technology layer to manage a body of automations.” PK clients interviewed for the report appreciate the company’s “technical skill and solution-oriented mindset,” according to the Forrester report.
“We believe being recognized by Forrester as a Strong Performer in the RPA space validates our commitment to enabling enterprises to realize the full promise of bots built from advanced artificial intelligence and machine learning,” said Ram Sathia, head of automation and operations at PK. “As enterprises look for new ways to better serve customers and drive ever-greater efficiency, RPA fuels organizational innovation as effectively as it streamlines operations.”
PK’s inclusion in the report is the second recent recognition of its automation and operation services, as it was recently named in the Forrester Now Tech: Continuous Automation and Testing Services Providers, Q1 2021.
PK crafts outcome-driven automation and continuous delivery strategies that empower clients to rapidly digitize operations and increase agility and performance across business units. Its unique approach to automation enables companies to transform critical functions and deliver better experiences to customers, partners and employees.
“Our approach focuses on getting automation right, and we have a strong vision for the future and the tools and intellectual property needed to back up that vision,” PK CEO Dinesh Venugopal said. “By freeing employees to focus on more meaningful work, reducing human error and laying the groundwork for modern efficiencies, we enable enterprises to deliver the customer experience today’s market demands.”
Enterprise adoption of RPA is skyrocketing in the post-pandemic era, and PK’s RPA accelerators – including connectors to common external systems, bot recipes and foundations for emerging automation modes – enable companies to take full advantage of the automation ecosystem.
“As a next-generation digital services firm, we have always looked to the next frontier of intelligent automation as a way to accelerate digital transformation. Beyond RPA, we see experience bots that truly revolutionize customer-brand interaction,” PK Co-president Vijay Ijju said. “Together, we are delivering the moments that matter – the connected experiences that customers demand – on a global scale.”