Locus Joins ServiceNow to Enable Route Optimization Services for Customers

Locus Joins ServiceNow to Enable Route Optimization Services for Customers-01

Locus, a future-proof platform that automates supply chain decisions, today announced an integration with ServiceNow Field Service Management to enable route optimization services that can help streamline operations for field service agents.

With this integration in place, end customers can now choose their preferred appointment time for a service in ServiceNow Field Service Management. Integration with Locus will assign the task to the best field service agent with the right skills and tools for that task and will also determine the most efficient street level routing plan for each technician. You consider service locations, the time it takes to complete the task, the distance between different service locations, traffic conditions, and many other factors before developing your routing plan.

The dispatch manager will have complete visibility of the tasks being executed in the field. The system also collects data that can be used to design a better strategy and take corrective action, if necessary.

Also Read: 3 Truths About Hybrid Work that CIOs Can’t Ignore

“Modern field service management must take into account increasing customer demands. Ensuring high-quality service every day is not an easy task. From on-demand requests to dynamic rescheduling or cancellation of tasks, managers dispatchers should handle everything at any time. This integration will make their lives easier by creating static travel plans and can also easily handle on-demand requests and other dynamic modifications on the fly, “said Krishna Khandelwal., commercial director of Locus. “In this way, customers can increase field workforce utilization, reduce costs, and improve efficiency. On top of all this, companies can now use analytics to better strategize, overcome hurdles, and take action. corrective “.

“This integration with Locus will enable an end-to-end solution for customers, which is critical as organizations work to differentiate themselves from the competition,” said Nikki Narang , Director of Product Management, Customer Workflows at ServiceNow. . “Digital workflows continue to transform field service, helping to ensure the right technicians are dispatched to the right jobs to solve problems quickly, while improving the customer experience and helping companies manage field service teams every more complex. ”

Locus, which recently raised $ 50 million in Series C funds led by GIC, Singapore’s sovereign wealth fund, with participation from Qualcomm Ventures LLC and existing investors Tiger Global and Falcon Edge, uses deep machine learning and proprietary algorithms to deliver intelligent supply chain solutions to customers.

The company’s scalable solutions have resulted in savings of more than 150 million dollars in logistics costs, reductions of more than 70 million kilometers in the distance traveled and a reduction of more than 17 million kilograms in emissions of GHG for clients in sectors such as e-commerce, retail, e-commerce, CPG / FMCG, home services, home delivery, 3PL, transportation and B2B distribution.

Check Out The New Enterprisetalk Podcast. For more such updates follow us on Google News Enterprisetalk News.

Previous articleHow Can “Data-Driven” Become More than a Buzzword in the Workplace?
Next articleHitachi Completes Acquisition of GlobalLogic