HubSpot unveils HubSpot AI and new Sales Hub at INBOUND 2023

At INBOUND 2023, HubSpot unveiled HubSpot AI, a new set of platform-wide AI-powered products and features to help customer-facing teams unlock productivity, harness data for improved performance, and create deeper connections with customers.

HubSpot AI is a robust portfolio of new and existing products and features available globally, including:

• AI Assistants: Generative AI tools to supercharge marketing, sales, and service teams. AI Assistants will work across the entire HubSpot platform to help teams draft content, create images, generate blog ideas, build websites, and develop reports—instantly.
• AI Agents: A set of AI-enhanced tools that help SMBs automate, respond to, and elevate their customer service across live chat and email. The first AI Agents will launch in early 2024.
• AI Insights: Predictive AI features that unlock better analysis and recommendations, like AI-powered forecasting.
• ChatSpot: Currently in public beta, ChatSpot combines the power of ChatGPT with dozens of unique data sources, like a HubSpot customer’s Smart CRM, to give growing businesses access to powerful generative AI capabilities. Since launching in March 2023, ChatSpot has seen 80,000 total users with 20,000 prompts created weekly.

“We are experiencing a transformative shift with generative AI. Customer expectations are changing, and businesses now have the opportunity to leverage AI to drive customer connection at scale,” said Yamini Rangan, CEO of HubSpot. “HubSpot has been thinking deeply about these changes and iterating quickly to help our customers thrive in the age of intelligence. We’re introducing many powerful new features and capabilities at INBOUND 2023, and I’m excited by our progress in becoming the #1 customer platform for scaling companies.”

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“HubSpot’s generative AI features have helped me unlock time and better focus on priority tasks,” said Colleen McKenna, Demand Generation Manager at Frequence. “Even with my copywriting background, I use the tools to generate new ideas, simplify wording, and work through writer’s block. I’m excited to adopt even more of HubSpot’s AI-powered tools and free up time that we can spend connecting with Frequence prospects and customers.”

“It’s our job at HubSpot to help growing businesses take advantage of new technology without any of the burden,” said Andy Pitre, EVP of Product at HubSpot. “With HubSpot AI, we’re taking the guesswork out of generative AI and giving all customer-facing teams across sales, marketing, and service the complete toolkit to help them accomplish even more.”

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