HP has received eight new reports of battery packs overheating, melting, or charring in the U.S, Batteries in the G-series and notebook series affected the most with overheating, melting, or charring issues. Owing to this risk, it has now decided to recall the Lithium-ion batteries.
Hewlett Packard released a press statement which stated that “Customers should immediately visit the official website, to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” this will clear if their battery is included in the recall.” The website provides several instructions for customers on how to initiate the validation utility to check their battery and the process to be followed if their battery is included in the recall process. HP clears that batteries are not customer-replaceable; HP will provide a free battery replacement in an authorized service center, under battery replacement programme.
The company says the batteries which were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90. This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to working with CPSC to quickly announce the recall and remedy to protect consumers.