Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced today that TMC, a global, integrated media company, has named the Forsta Platform as a 2021 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2021 Customer Experience Innovation Award recognises best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.
The Forsta Platform is a flexible, multi-channel software platform for Customer Experience (CX) insights that deliver award-winning software for Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research programs. The platform provides organisations with a one-stop, feature-rich solution to gain maximum value and insight from feedback and research projects.
Forsta’s platform was recognised for innovations that enable customer experience professionals and business decision-makers to generate richer insights that fuel smarter decisions and generate faster actions. Recent Forsta platform enhancements enable consolidated business insights to be delivered in real-time via mobile devices, and with a variety of compelling visual reporting options. Forsta has also made UX updates to make it easier to create engaging data and insights dashboards on any device.
“Innovation is a core tenet of our business, which is why it’s an honour to have Forsta recognised for bringing innovation to the market by TMC’s Customer Magazine,” said Kyle Ferguson, Chief Executive Officer at Forsta. “We take great pride in listening to and collaborating with our own customers, who work across Customer Experience, Employee Experience and Market Research, which allows us to continually innovate our solutions to meet their evolving insights needs.”
This marks the 13th consecutive year that Forsta has been honoured by the TMC awards program, beginning in 2009 when the company’s Contact Center Solution technology was named Product of the Year. In the years since, the company has been recognised multiple times for innovations within its data and insights platform (2010 – 2012, 2014, 2016 – 2018, 2020), as well as for its mobile innovation (2013), text and social analytics (2015) and digital feedback module (2019).
“Congratulations to Forsta for receiving a 2021 Customer Experience Innovation Award. The Forsta Platform has been selected for setting the standard in delivering world-class customer experiences,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognise this achievement and know we will continue to great innovation from Forsta in 2022 and beyond.”