Preeminent eDiscovery Managed Services Provider Delivers Innovative Platform and Support to Leading Energy Company
NightOwl Global, a HaystackID company and leader in corporate legal department enterprise data and technology management, announces today that it has engaged with Exelon to provide managed services in support of Exelon’s move to RelativityOne. Relativity’s cloud-based e-discovery solution, RelativityOne, offers a single, secure SaaS platform that spans the full breadth of e-discovery – from legal hold all the way to production.
Exelon came to NightOwl and asked for ongoing consultation regarding the planning, design, testing, implementation and support of their RelativityOne environment. NightOwl, a Relativity partner since 2010, leveraged its extensive experience and expertise in workflow design, platform customization, data migrations, and managed services to assist Exelon in this project as well as ongoing support of the RelativityOne system.
“When Exelon came to us seeking assistance with this project as well as an ongoing managed services program, we were more than thrilled to assist,” said Adam Rubinger, Chief Client Officer at NightOwl Global. “We’ve had a long-standing partnership with Exelon and were happy to apply our many years of Relativity, data migration, and cloud-based system support experience. Our RelativityOne managed services program was the perfect fit, and we look forward to continuing to support Exelon in their RelativityOne environment for years to come.”
By enlisting the NightOwl team’s expertise, Exelon was able to accelerate their investment in a complete and secure SaaS platform for eDiscovery and other applications, while keeping control of their organization’s data, users, and day-to-day operational events. NightOwl created a flexible RelativityOne service offering for Exelon that addressed their needs: project design, testing, implementation, workspace optimization, template design, matter management, quality control, reporting and metrics, project management, advanced analytics application, and fully managed service support.
NightOwl significantly enhances the RelativityOne customer experience with implementation management and strategic consulting, resulting in a more accurate and efficient review and insightful dashboards. Additionally, clients who take advantage of NightOwl’s full suite of managed services further expand their overall experience with RelativityOne, allowing tenured experts to manage the day-to-day tasks so clients can focus on delivering the true value to their teams. Along with project management and review support, NightOwl provides matter-specific solution engineering to deliver tools tailored to each client’s unique needs.
“NightOwl has been instrumental in bringing customers like Exelon to the cloud with RelativityOne and continues to demonstrate how they can be a key partner for us as they’ve done throughout the last decade,” said James Zinn, Director, Commercial Partnerships at Relativity. “Building out unique managed services solutions illustrates how NightOwl continues to innovate and respond to their clients’ evolving eDiscovery needs.”
“Over the last five years, NightOwl has been an exemplary partner. When we approached them to assist with our migration to RelativityOne and ongoing support they were more than willing to help,” says Charisma Starr, Exelon’s Manager of legal technology and eDiscovery operations. “NightOwl has an incredible wealth of knowledge and experience with not only Relativity, but with data migrations to and from disparate systems, and a consultative approach that genuinely compliments our in-house IT, litigation support, and forensic teams. Their assistance with creating workflows, templates, and best practices was invaluable as we planned and executed our move to RelativityOne. Their in-depth knowledge of Relativity and the overall discovery process made the transition as smooth as it could have been.”