Dialpad Launches Smarter, More Reliable Calling Experience for Microsoft Teams Users

Dialpad Launches Smarter_ More Reliable Calling Experience for Microsoft Teams Users

Dialpad Inc. , the industry leader in AI – powered communications and collaboration, today announced the integration of its platform with Microsoft Teams , a leading edge, focused on collaboration and team motivation.

Dialpad for Microsoft Teams is a cloud-native, direct routing integration that seamlessly connects the enterprise-grade telephony features, and award-winning Voice Intelligence (Vi ™) capabilities of Dialpad, to the native Microsoft Teams environment.

According to Microsoft’s Hybrid Work Trend Index, employees say their productivity has either stayed the same or increased over the past year. As ways of working continue to evolve, Dialpad remains at the forefront, creating better, smarter and smoother communication experiences.

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Through Dialpad’s direct routing, the heart of the integration, Microsoft Teams users have access to Dialpad’s global calling capabilities, with PSTN connectivity in 49 countries, plus sophisticated inbound and outbound calling capabilities. Powered by automatic speech recognition, natural language processing and machine learning, Dialpad Vi provides Microsoft Teams users with real-time transcriptions, robust analytics, in-call coaching,

“Current investments in technology and communications must be in solutions that fully integrate into the way businesses operate today, while remaining flexible and scalable to grow as they grow in the future.” Said Craig Walker, CEO of Dialpad. “Today, more than 145 million people use Microsoft Teams as a tool for team collaboration, and no one in the unified communications space has a telephony service offering as strong as Dialpad.

We look forward to seeing the positive impact Dialpad direct routing will have on the calling experience for businesses using Microsoft Teams. With an open integration platform that natively extends and unifies business applications, Dialpad provides the best tools for teams to do the most optimal work, today and in the future. ”

The coronavirus pandemic has allowed the business world to open their eyes to new ways of working, ushering in the era of a hybrid work environment. Companies have implemented multiple tools to ensure the continuity of the connection between employees working remotely, and their active involvement, through video conferencing, messaging and chat tools, in addition to voice solutions more traditional.

In addition to the usual job responsibilities, employees need to embark on a new learning curve to integrate these tools into their workday. Managing multiple applications in a single, routine conversation can take a toll on team productivity.

“Dialpad’s integration with Microsoft Teams offers the best of both worlds, namely the collaboration of Microsoft Teams and the real-time voice and artificial intelligence capabilities of Dialpad,” commented Ignacio Miranda, IT Provider Manager, at Gategroup. “Easy implementation and a seamless user experience allow end users to stay connected wherever they are, from any device, ensuring them a much better experience. ”

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Whether it’s small and medium-sized businesses, or large corporations, organizations require a secure and reliable communication solution that enables seamless internal and external connections. Designed for today’s hybrid workforce, Dialpad for Microsoft Teams delivers a dynamic, flexible, highly scalable and reliable solution available on any device, anytime, anywhere in the world. .

“Dialpad has chosen to focus on supporting highly distributed organizations, as well as improving operational efficiency and productivity, through its unified communications and contact center, cloud-based and focused solutions. on mobile, ”said Raul Castanon-Martinez, senior analyst at 451 Research, a subsidiary of S&P Global Market Intelligence. “The integration with Microsoft Teams shows that the company continues to implement and develop this vision. ”

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