Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced DKB Service GmbH (DKBS), a wholly owned subsidiary of Deutsche Kreditbank AG (DKB), has deployed Pega Platform™ and its intelligent automation capabilities to standardize and automate back-office service processes.
Headquartered in Potsdam, Germany and founded in 2001, with 17 locations and over 1,700 employees, DKBS is the service partner in the DKB Group.
By deploying Pega Platform, DKBS automated several time-consuming back-office tasks in the first phase of the rollout, including digital mail distribution, name changes, and account deletion. This new efficiency resulted in reduced processing times for customers and the ability to work on higher value tasks for employees. This initiative supports the company’s mission to increase its customer base by 100 percent in the next three years while maintaining current staffing levels.
Pega Platform was fully integrated into the existing technology landscape of DKBS, forming an intermediary layer between its back-end systems and communication channels. This decoupling allows users to easily reuse functions developed with Pega in other processes, which ensures easy and quick scaling.
With Pega’s low-code functionality, DKBS employees can develop software without any prior programming knowledge. As a result, DKBS is developing most of its workflow automations itself, saving resources and time. During the next year, the bank plans to train a number of employees on Pega to support this digital transformation project.