The global onset of the COVID-19 virus will have a drastic impact on the way organizations interact with their staff, businesses, suppliers, and customers. According to Immersion Group, this event is a wakeup call for organizations on the vital importance of digitalization throughout every touchpoint of their business. It is not just about the way in which you manage your operations and production, but digital innovation has become critical to how you interact with your customers and as the COVID-19 virus has shown now, how you interact with your own staff.
This event more than any will rapidly show businesses in which meetings and processes should have been digitalized by now.
We live in a global world, where business can be done anywhere, and interaction needs to be fast, seamless but also user-friendly to the point where it’s easy for anyone to interact and communicate. The complicated must become simple.
Meetings no longer need to be face-to-face, nor does customer interaction – in fact far from it.
The value of digital channels, products, and operations is now obvious to organizations everywhere. A wakeup call to those who’ve placed too much focus on daily operational needs at the expense of investing in digital for long term resilience.
The investment you make for digital today, will secure your business for tomorrow, says the Immersion Group.
Businesses have begun shutting down and sending employees to work from home in the hopes to stop the spread of the virus and flatten the curve of impact. In the ideal digital world, this should have minimal impact on a business.
According to two Immersion Group experience consultants; the technology and solutions are already available. Switching to a digitally-enabled organization doesn’t have to involve a complete re-engineering of business processes, rather it’s a re-imagining of the business processes.
Businesses that can shift technology capacity and investments to digital now, will be able to mitigate the impact of the outbreak and keep their companies running now, and in the long term.
Not only will businesses need to re-engineer the way they interact with their customers, they will also need to redesign internal communication and collaboration frameworks, leveraging technology and digitally-enabled processes to allow for business to continue as usual and have the resilience to continue despite economic threats and challenges.
Now with the increased demand for remote working, it’s crucially important to simulate or create an imitation of operations similar to the environment your employees are used to.
Businesses need to prepare IT systems now in order to safely and reliably handle the vast increase in remote working and the digital fulfillment of market demand.
As the virus continues to spread, economic symptoms are emerging. Dozens of large-scale organizations have already begun announcing they won’t be achieving their financial goals.
These announcements, coupled with the impact of supply-chain disruptions and dampened consumer demand will see a drastic drop in economic performance.
Organizations need to take themselves out of their comfort zone and fully embrace appropriate technology and digital solutions in order to make the impossible possible.