By ET Bureau - November 06, 2019 2 Mins Read
TTEC Holdings, Inc. and Cisco Systems, Inc. announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for a highly secure global scale and reach. The expanded partnership enables large enterprises and government agencies globally to accelerate cloud adoption by leveraging multiple pre-established integration points seamlessly across the CX technology ecosystem.
Webex Contact Center Enterprise is the latest offering in Cisco’s contact center portfolio currently used by more than 3 million agents across more than 30,000 brands. Built on the Webex Platform for Contact Center, it delivers a powerful combination of multi-tenant and multi-instance services to unify all customer interactions and channels for a world-class agent and customer experience.
“Cisco is adding Webex Contact Center Enterprise to our cloud Contact Center portfolio, built on the Webex Platform for Contact Center. This solution addresses a critical gap in the market that will greatly accelerate enterprise adoption of CCaaS,” commented Omar Tawakol, General Manager and Vice President for Cisco Contact Center Solutions. “We are excited to have TTEC Digital as a key partner to help us bring this solution to market quickly and with immediate global reach and scale.”
As a strategic cloud contact center partner, TTEC Digital will implement and support the new solution. TTEC Digital will also provide professional services to assist clients with their shift to the cloud to optimize their ongoing operations, including:
The platform covers e entire enterprise technology space- including emerging technologies like RPA, AI, cloud, automation, and the entire gamut of digital transformation tools, strategies and management decisions.
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