By ET Bureau - June 04, 2021 4 Mins Read
Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, today announced it was named to TrustRadius’ 2021 Top Rated Awards list for Conversation Intelligence. Chorus was the only product which fulfilled TrustRadius’ Top Rated criteria for 2021 based customer satisfaction ratings and reviews.
“Being recognized as a leader in Conversation Intelligence by TrustRadius is truly an honor and validation of our investment in the category,” said Russell Levy, Co-founder & CTO at Chorus.ai. “Enterprise Revenue Teams need an AI-based Conversation Intelligence Platform to coach and replicate selling best practices, forecast deal pipeline more accurately and analyze the actual voice of the customer to impact deal outcomes.
Chorus will continue to drive innovation that customers love, such as our new Momentum feature suite that captures and analyzes all client interactions and delivers these insights into systems of record, most notably the CRM.”
Earlier this year, Chorus was also named Most Loved Software by TrustRadius for the second year in a row. In addition, the company was named to three of TrustRadius’ 2021 Top Rated Awards lists, including Best Sales Coaching Software, Top Rated Sales Enablement Product, and Best Call Recording Software.
Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Chorus’ score was based on 314 verified ratings and reviews from its customers.
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Reviews of Chorus from verified users include:
“Chorus.ai has won a Top Rated award for Conversational Intelligence Software, based entirely on feedback from their customers,” said Megan Headley, VP of Research at TrustRadius. “Reviewers on TrustRadius highlight the platform’s transcription quality, ease of use, and ability to capture snippets from conversations.”
Chorus is fundamentally transforming the way enterprises understand their customer relationships. By focusing on the “R” in CRM, the company is harnessing relationship insights from real customer interactions across the entire buyer’s journey.
Chorus recently launched Momentum, a new offering that aggregates every interaction from emails, calls, and video meetings to highlight key moments across the client relationship history. Leveraging AI, Momentum empowers Revenue teams to identify and mitigate deal risks, while enabling sales leaders to forecast pipeline accurately.
The platform covers e entire enterprise technology space- including emerging technologies like RPA, AI, cloud, automation, and the entire gamut of digital transformation tools, strategies and management decisions.
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