Business Executives Want Better Access to Decision-Making Data from Mobile Devices

Business information company, Domo has released new research that finds that 98% of respondents believe that improved mobile access to decision-making data would benefit business outcomes. Business executives want greater access to company data on their mobile devices to power digital transformation across the enterprise.

The online survey included 514 qualified business decision-makers from around the globe. All participants had responsibility for business decisions that relied on customer, financial, operational, or other business data. All participants used smartphones for their work and were employed at companies with more than $250M in annual revenue. Participants represented a wide range of roles including sales, finance, legal, HR, compliance, IT, business operations, marketing, customer service, production, and general management. Participants included an even mix of executives (VP and C-level) and non-executives (director, team manager, and senior individual contributor). A wide range of company sizes, regions, and industries was represented. The research was conducted by Dimensional Research.

Decision-makers increasingly use mobile devices to conduct business but they often struggle to access the most up-to-date information while on the go. According to the study conducted by Dimensional Research, 96% of teams say it would help decision-making if stakeholders at all levels of the organization had access to up-to-the-minute data on their phones. 87% want to instantly share reports with their team and collaborate on their phones.

According to the 2018 McKinsey & Company research¹, deployment of mobile internet technology has emerged as the most impactful technology deployed in successful digital transformation efforts across organizations of all sizes. McKinsey’s research found that 68% of organizations that deployed mobile internet technologies reported successful digital transformations compared to 53% of companies that did not.

Other key findings of decision-making data on mobile devices from the Dimensional survey include:

• There is no longer a stigma about bringing your phone to a meeting. The vast majority of data-driven decision-makers (91%) have access to their phones in face-to-face meetings. And there is no difference between executives and non-executives (both 91%).
• Decision-makers want better mobile apps. An overwhelming majority (95%) would do more data-driven tasks from their mobile devices if apps were better. Some of the key hurdles that business leaders highlight include having reports that are not conducive for viewing on a mobile device (56%), security policies that keep them from accessing the apps they want (42%) and overcoming fears that colleagues will judge them for being on their mobile phone (20%).
• Companies are increasingly dispersed — and so are executive teams. About two-thirds (65%) of data-driven decision-makers report that their companies have become more geographically dispersed in the past ten years. As companies become more dispersed, the importance of sharing data increases. At companies where the number of offices is expected to increase dramatically, almost all (95%) agreed that they want to instantly share reports and collaborate from wherever they are.

“When teams have immediate access to their data, they can make better and more timely decisions,” said Josh James, founder, and CEO, Domo. “The global mobile workforce² is expected to reach 1.87 billion workers by 2022, and Domo is the best and easiest platform for customers to have the same experience with real-time data on a mobile device as they do on their laptop. Business leaders are spending more time away from their desks so that means they need data on their mobile devices to make key decisions on the go.”