Automation Anywhere Launches New RPA Solutions to Respond to Global COVID-19 Pandemic

Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced intelligent automation solutions to empower governments, healthcare organizations and enterprises to implement a remote working and business continuity programs as they navigate the challenges caused by COVID-19.

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“The new normal has forced organizations to adapt differently so that remote employees can remain productive and businesses can maintain continuity,” said Mihir Shukla, CEO, and Co-founder, Automation Anywhere. “We are proud to support the efforts of frontline workers in essential services, such as government and healthcare, as well as other industries while mobilizing the power of the RPA community to address the COVID-19 pandemic.”

The following new RPA solutions enable government and healthcare agencies to provide support to keep people informed, safe and connected:

• Automating the manual processing of World Health Organization (WHO) clinical case forms: In collaboration with Microsoft, the National Health Service (NHS) in the United Kingdom is using Automation Anywhere’s AI-powered IQ Bot to extract critical patient information to process COVID-19 cases with speed and accuracy for WHO.
• Directing citizens in Macao, China to vital information with a public service dashboard: With technology partner NetCraft, The Macao Anti-Epidemic Real-Time Interactive Map was built as a GPS-enabled dashboard using bots to collect relevant digital data and provide real-time information, including infection sites, hospital wait times, and local availability of masks.
• Employee risk assessment tool for managing COVID-19 in Mainland China: Automation Anywhere partnered with IT consulting firm Shenzhen Pactera Information Limited to determine employees’ risk of infection as they return home after traveling outside of the region.

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In addition, these RPA solutions empower enterprises across a variety of industries to maintain business continuity and productivity, keeping employees connected across teams and systems:

• Enabling hotel agents to collaborate, communicate from anywhere: With increased cancellations and high call volumes at a large hotel chain, bots are now helping remote employees working from home access data so that they can help customers change reservations, thereby reducing wait times and maintaining customer satisfaction.
• Keeping companies afloat through intelligent automation: Through the company’s new Business Continuity Automation program, customers are invited to a free one-hour session with the Quick Reaction Team to identify a business continuity intelligent automation use case, and for selected use cases, work with the team to create a bot to resolve the business issue.
• Ensuring business continuity with contact tracing: New customizable software bots, including the Health Status Manager provides organizations with the ability to continue operations when employees are out sick, with anonymized aggregated results displayed on a dashboard.
• Helping Banco de Guayaquil implement grace periods for loan processing and repayments:  When payments are not rescheduled promptly, systems will send late payment reports to credit monitoring agencies. Now there is a bot to mitigate negative impacts on consumers’ credit.