Moveworks, the AI platform that automates support at work, today released new product enhancements to help employees navigate large and complex enterprise environments. They include a self-learning conversational AI technique, Adaptive Response, which generates customized responses to employees’ requests in real time. Critically, the technique allows Moveworks to offer more than one relevant solution — for instance, a form plus a knowledge article — and to adapt future responses based on usage data.
Moveworks also announced deep integrations with Simpplr, Cherwell, Freshservice, and SharePoint on-premises; it can search these knowledge bases for the snippet-sized answers to employees’ questions. In addition, Moveworks now understands the security permissions of each user, ensuring that the right resources end up in the right hands. The enhanced platform is designed to keep pace as companies evolve, from automatically ingesting knowledge articles to dynamically creating responses.
“Employees expect to get help right away,” said Moveworks CTO Vaibhav Nivargi. “But in the context of a dynamic enterprise, identifying the forms, knowledge articles, and workflows they need is a profoundly difficult problem for machine learning. Moveworks is the first platform engineered to solve that problem. Between our new integrations, our robust security controls, and our unscripted approach to conversation, we’ve automated support for the world’s largest companies.”