“By embracing digitization across the business, processes can be streamlined and employers can save time. Payroll in a shift capacity can also be incredibly complex as dozens of different rate cards might exist for the same employee depending on the time of day of the shift or other factors,” says Joshua Pines, Co-founder, Sirenum, in an exclusive interview with EnterpriseTalk.
ET Bureau: Every aspect of the business industry is on the verge of being digitized. With payroll processing added to the mix, what challenges can be eliminated with this move?
Joshua Pines: Despite the increasing sophistication of digitization in the workforce, payroll is often one of the last areas to be looked at and addressed. It’s a problem that can be most pronounced in organizations that handle a lot of shift workers but obviously, the benefit can be substantial for virtually any size of business. So much of the process has been handled manually, and in many cases, paper records are still being kept. Paper records also increase the risks of double data entry and the possibility of human error, not to mention the potential for loss of data as the information is not securely held or backed up.
Human error can be one of the biggest causes of inaccuracies in the payroll process. Payroll queries can put a significant strain on accounting and HR resources. Not only is this extremely inconvenient for all involved but this also creates problems with both worker and employer if not dealt with promptly. Employees will also become increasingly disengaged and likely to leave, if payroll issues continue to be a problem.
By embracing digitization across the business, processes can be streamlined and employers can save time. Payroll in a shift capacity can also be incredibly complex as dozens of different rate cards might exist for the same employee depending on the time of day of the shift or other factors. By collecting time and attendance from shift workers (especially those on zero-hour contracts), calculating the gross pay and net pay, and distributing payslips all on one platform, it can be incredibly transformative for businesses and free managers up for activities that can’t be automated. This could include developing the HR function, business development, or having more time to connect with customers and deliver a better service.
Moreover, a digitized system removes the organizational headaches and ensures workers are paid the right amount and at the right time. In the context of large-scale workforces where they could be employing 10,000 workers at any one time, it’s easy to understand how digitization can be so impactful.
ET Bureau: How effective is the roster-to-net pay solution in the cloud for shift workers?
Joshua Pines: The benefits of a cloud-based platform mean it can be accessed from anywhere by whoever needs it. A benefit that has really come to light in recent years owing to the displacement of workers created by the pandemic and the need to work from home. We’ve also seen a 91% reduction in payroll queries and timelines reduced by 75%.
Some digital payment platforms are built on the Salesforce lightning platform, which means that security and scalability are industry-leading. While reporting across the entire workforce management process can be done at the click of a button, saving up to six days per month on reporting analysis.
ET Bureau: How has time interpretation technology helped streamline the process?
Joshua Pines: For those involved in payroll, time interpretation for shift work can create extremely complex challenges when trying to calculate gross pay based on the variable pay rates for hourly workers.
Earlier, much of this work was very manual. By digitizing the process from start to finish and automating a lot of the workload it frees managers up to focus on higher-value activities and deliver better service to their customers. Alongside the automation of timesheets, it can also dramatically reduce errors and expedite approvals in payroll processing.