How COVID-19 is Accelerating the Adoption of Digitalization

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“Getting the most out of the investment you are already committed to is just good business sense, and that starts by ensuring your employees are using it at maximum efficiency,” says Khadim Bhatti, CEO and Co-Founder, Whatfix

ETBureau: How has the employee onboarding process changed amid COVID-19? 

Khadim Bhatti: It has been revamped entirely — aside from the social and cultural elements that every company must consider, there has also been a substantial change in terms of how new systems are learned and technology solutions are used to their fullest efficiency.

For example, new salespeople must ramp up quickly on their organization’s CRM instance — but they can no longer ask the person to their left how to do so. This newfound independence can lead to gaps in the system that cost companies time and even opportunities. These areas must be directly acknowledged and solved, as remote work is here for the foreseeable future.

ETBureau: What steps should companies take to make the learning and training process of enterprise technology solutions easier for their employees, currently?

Khadim Bhatti: Training and learning processes are always situational, but there are key areas to emphasize. The first is that traditional ‘get everyone in a room and lecture them’ methodologies are not effective or, in today’s work environment, even practical.

Allowing users to learn at their own pace, within non-simulated environments, is the key here. In-app guidance and walkthroughs are going through an explosive growth period, which has been acknowledged as the Digital Adoption Solution marketplace.

ETBureau: How will hyper-automation transform the current Enterprise landscape?

Khadim Bhatti: It would be easy to look at this as process-related, but let’s talk about the results: the companies that invest in preparing their people for a new way of doing business will run faster, more efficiently, and post better results. They will rise to the top — preparation will be the biggest differentiator in a more automated business world.

Learn More: Digitalization Led IT Revolution Transforming the Global Labor Market

ETBureau: Many organizations even after a hefty investment, still struggle to create optimum training programs. What steps should they take to address these challenges as well as deliver an enhanced training program on a tight budget?

Khadim Bhatti: Take a closer look at what Digital Adoption Platforms can offer: they are specifically designed to protect an organization’s investment in their tech stack by making sure that all critical applications are being properly onboarded and used.

Getting the most out of the investment you are already committed to is just good business sense, and that starts by ensuring your employees are using it at maximum efficiency. This is not just for the major systems like CRM or solutions related to benefits — in-app training is available across the spectrum for tools such as the Microsoft Office Suite or other desktop applications as well.

ETBureau: Do you think enterprises are ready for the expansive amount of digitization that all industries are going through? What is the best way to be able to function under the new ecosystem?

Khadim Bhatti: Organizationally, we are experiencing digitization across every industry and sector at an unprecedented rate — understanding the rapid change and building an environment that supports the team members experiencing it is the key to being able to function properly throughout this evolution.

Learn More: How Industries are embracing Automation amidst the COVID-19 crisis

Individually, everyone must adapt and commit to learning the new skills and solutions that are available to them, and they are looking for the companies they work for to facilitate that growth.

Khadim Bhatti is the co-founder and CEO of the leading Digital Adoption Platform, Whatfix. Khadim has 20+ years of experience in leading technology teams. Prior to Whatfix, he was heading the Deep Packet Inspection and BI product portfolio for the Huawei Central Research Division. Khadim has passionately educated and mentored aspiring entrepreneurial talent in technology for over a decade now. He currently acts as a mentor to 25+ entrepreneurs. Khadim holds a Master’s in Information Technology from the International Institute of Information Technology, Bangalore, and Bachelor’s in Electrical Engineering from the University of Bombay.