Keith is Associate Director at Coeus Consulting – an experienced Enterprise Architect and IT Strategy consultant with 18 years of experience working across the utilities, retail, public sector, healthcare, and media industries. His particular areas of interest include digital engagement of both customers and employees, the humanization of IT, AI, and Service Management. He has published thought leadership articles in these areas and others such as UX development and enjoys sharing thoughts and ideas with senior IT leaders to help discover and shape strategic thinking.