Sunday, November 27, 2022

Why Hyper automation is Important for Digital Acceleration

By Swapnil Mishra - June 16, 2022 4 mins read

Today’s businesses are working hard to accelerate their digital projects by investing in cutting-edge technologies. While enterprises are considering several technologies, Hyper automation is gaining attention.

One of the most important trends in the digital transformation field today is Hyper automation. According to a study by Gartner on Top 10 Strategic Technology Trends, Hyper automation is on top of the trend. Hyper automation is a term used to describe disruptive technologies used to create real-time, agile, end-to-end automated solutions for businesses. It’s a holistic approach that allows businesses to drive digital transformation by implementing various projects simultaneously. It combines a variety of intelligent solutions that supplement IT employees’ efforts far more efficiently than individual automation technologies.

Furthermore, with a unified strategy, Hyper automation can assist enterprises in addressing different bottlenecks relating to governance, security, and management. By integrating new-age technologies like Artificial Intelligence (AI), Machine Learning (ML), low code, Robotic Process Automation (RPA), and data analytics, organizations across sectors are embracing Hyper automation to eliminate operational silos and expedite workflows. These technologies help businesses supplement their resources and assure constructive collaboration among stakeholders to improve customer experience, operational excellence, and constant innovation.

Here are some ways that Hyper automation can help businesses obtain a competitive advantage:

Improving Customer Experience

Most businesses are now implementing digital initiatives to boost customer satisfaction and transform their experience. Hyper automation enables businesses to provide a consistent and seamless client experience across the customer lifecycle. AI, machine learning, and low-code solutions allow IT professionals to concentrate on crucial consumer touchpoints rather than recurrent operational activities. Low code also makes it easier to design and deploy smart portals and mobile apps quickly, allowing for a multi-channel experience. By upgrading the essential touchpoints, enterprises across sectors may streamline their customers’ journeys using Hyper automation. Shared services businesses can rely on AI-powered self-service bots for vendor inquiry management.

Also Read: Effective Ways to Adopt Hyper-Automation for Enterprises

Improving Operational Efficiency

Companies must modernize their processes to minimize costs, boost staff productivity, and improve results in today’s competitive business environment. On the other hand, automating remote operations is insufficient since it leads to disconnected and compartmentalized activities. Organizations can use Hyper automation to help them optimize enterprise-wide procedures and workflows while also removing operational silos. Furthermore, firms can use AI and data analytics-enabled systems to detect and eliminate persistent bottlenecks, resulting in increased operational efficiency. Government agencies, for example, can use trainable bots to automate operations like scheme maintenance, record archiving, and content migration. Similarly, banks can automate operations such as customer risk profiling by leveraging data gathered by bots from various sources.

Enabling Continuous Innovation

Organizations benefit from ensuring continual innovation and process improvements in two ways. First, it enables them to adapt to changing market conditions and maintain their market positions in the face of hardship. Second, it accelerates the development of new solutions and helps them take advantage of new commercial prospects. Organizations can use Hyper automation to create new methods of servicing customers by combining current technologies and insights. It also makes it easier to develop new products, services, and business models and revitalize old ones. Banks can use Hyper automation to improve back-office processes and focus more on customer-facing journeys, allowing them to scale operations. Another example of innovation is how insurance companies use low-code to implement predictive models such as automated damage assessment systems, image analytics, and user workbenches.

Hyper automation is vital for organizations to accelerate digital by consolidating disjointed processes, enabling agility, and optimizing costs. It’s time for businesses to take advantage of Hyper automation’s advantages and become completely digital.

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Swapnil Mishra

Swapnil Mishra is a Business News Reporter with OnDot Media. She is a journalism graduate with 5+ years of experience in journalism and mass communication. Previously Swapnil has worked with media outlets like NewsX, MSN, and News24.

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