Friday, December 2, 2022

Why Enterprises Need to Leverage UCaaS for Enhancing User Experience

By Prangya Pandab - May 04, 2021 3 Mins Read

Unified Communications as a Service (or UCaaS) has been growing and evolving for a long time. Workplaces all over the world have started to embrace the technology for a variety of reasons, but they all come down to one thing – ease.

The year 2020 has witnesses a drastic shift in workplace behavior. With a growing number of businesses opting for a fully remote or hybrid workforce, a dependable, flexible collaboration and communication solution is critical. Thankfully, UCaaS (Unified Communications as a Service) not only meets, but even exceeds these expectations.

Let’s look at the top advantages of UCaaS.

Remote Work Support

2020 taught everyone the importance of being agile, dependable, and adaptable. It also exposed the shortcomings of today’s communication systems. Communication is now located and sponsored by the cloud, thanks to UCaaS. This cloud collaboration service enables businesses and their different teams to collaborate and connect virtually at any time and from any place.

Also Read: How Artificial Intelligence is Transforming the Business Landscape Forever

With UCaaS, businesses can get speech, video, document sharing, virtual meetings, and chat all on one platform. Employees are completely assisted whether they are in the boardroom, dining room, or bouncing between the two.

UCaaS also aids in the reduction of long email chains by replacing them with instant messaging. Users are more likely to receive an immediate answer when they send an instant message with a short question. It also sounds a bit more like face-to-face contact. In comparison, email sometimes gets buried under hundreds of other emails, and response may take a day or more.

Improve Efficiency

UCaaS enables companies to deploy and implement communication infrastructure more quickly, easily, and simply. There are no more manual changes for cloud-based communication. This eliminates the need for IT teams to devote time to maintaining the communication system.

All updates are automated and distributed in small batches with cloud-based communication, allowing for quicker rollout with minimal inconvenience to end-users. The end-users will now remain current while allowing the IT team more time to focus on driving the company forward.

Reduced Costs

As businesses retire outdated or obsolete legacy networks and integrate with newer technology in UCaaS model, not only do maintenance costs but licensing costs also decrease. The investment is now for far more effective tools and technologies, hence gives a much higher RoI. With higher automation, for instance, businesses can save money for skilled staff or can allocate those resources to higher-value projects.

Also Read: 4 Infrastructure and Operations Trends that are Going Cold

Organizations can offload the responsibility of owning and maintaining equipment and facilities to UCaaS suppliers, who will oversee all of the equipment, repairs, and upgrades as part of their subscription. Businesses pay only for what they need and know exactly what their expenses would be month after month because costs are based on an as-a-Service subscription. Having this level of predictability makes budgeting a whole lot simpler

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Prangya Pandab

Prangya Pandab is an Associate Editor with OnDot Media. She is a seasoned journalist with almost seven years of experience in the business news sector. Before joining ODM, she was a journalist with CNBC-TV18 for four years. She also had a brief stint with an infrastructure finance company working for their communications and branding vertical.

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