Two Do’s and Don’ts of Digital Transformation Journey

Digital transformation is considered to be the future of business, but it isn’t a one-size-fits-all approach. Slower growth is still progress, and in the long term, a slower strategy may actually benefit the company.

For some years, digital transformation has been the term du jour, and with good cause. Its worth is evident, given the benefits of automation, better workforce management, and greater company analytics. Whether it was accelerated by the unexpected necessity for remote work or by expanding on existing projects, the conversation about digitizing modern business isn’t going away anytime soon.

However, when digital transformation is considered a panacea for all business problems, it can become problematic. In fact, if not done correctly, it can cause everything from minor annoyances to significant system failures and downtime.

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Here are several best practices – the do’s, as well as common blunders – the don’ts.

Do: Take a top-down approach to digital transformation

Because a complete digital transformation strategy has ramifications throughout the firm, it should be led from the top. Robust management support is critical for getting the entire company on the same page and overcoming any following friction or issues.

Employees will comprehend the significance of these changes if C-level communication about the value of digital transformation and why new processes and tools are being implemented is provided. Since there will always be a learning curve with new technology, businesses should ensure that all staff are adequately trained on new apps.

Do: Take into account organizational silos

Organizations should consider all of the departments and employees with varying day-to-day responsibilities: what level of access or authorization would each of them require to perform their duties while working under various management styles.

When it comes to mobilizing an entire company, there’s a lot of potential for error, and digital transformation attempts can either worsen or bridge corporate silos. From the start, businesses should establish clear, easy-to-follow processes. One simple approach to do this is to consider solutions that incorporate the current tech stack. Businesses won’t have to worry about the wrong people having access to important information if security and access control are built into the platform on which they operate.

Don’t: Put security on the back burner

Businesses can work faster and smarter with digital transformation because they have more access to the information they need. However, it makes them more vulnerable to hackers than ever before.

Securing the remote workforce has added a new layer of complexity to an already difficult problem that all modern enterprises face. According to a 2021 survey by Gartner, more than half of CIOs expected to hire more full-time IT employees in 2021 to expedite digital initiatives, with security operations at the top of the list.

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This is a positive move, but rather than relying entirely on IT security talent, businesses should focus on good security hygiene and seek out solutions that include security in their products. Security and compliance are sometimes overlooked, but with the growing digital nature of work and data storage, organizations can no longer afford a data breach.

Don’t: Businesses should not take on more than they can handle

Businesses have been racing to get ahead in the last two years when in reality, most are struggling to keep up. Remote and hybrid work settings have made it necessary to accelerate some aspects of digital transformation, but savvy businesses will assess how these changes will impact day-to-day operations.

Businesses should retain talent in light of the present employment market – dubbed “The Great Resignation” by economists and a very real IT skills gap. This entails ensuring that personnel are confident in their ability to perform their duties and deliver value. They won’t be able to do this if they are exhausted or have trouble overcoming technological obstacles. Businesses don’t want to spend money on new digital transformation solutions that are not employed.

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