Enterprises benefit from digital workforce management not just because it solves their scalability problem, but also because it helps them do a lot more, such as breaking down silos and reducing risk. The potential of RPA (robotic process automation) is harnessed by a low-code, configurable intelligent automation platform, allowing businesses to design and manage a digital workforce in which human and robot workers complement each other.
RPA technologies are assisting business leaders in increasing efficiencies across the board. Early adopters, however, have had difficulty scaling their initiatives. The biggest barrier according to industry experts is process fragmentation.
Human and digital resources performing the work still exist in silos. Organizations require an overarching strategy for managing their digital workforce in order to scale automation initiatives.
As intelligent automation matures, businesses can turn to digital workforce management solutions manage all digital workers in an efficient and secure way, regardless of what resources are executing the task – automation, people or both. The proper digital workforce management system offers significant value to an organization’s operations today, tomorrow, and in the future.
Digital Workforce Management helps eliminate silos
Flexibility, security, and the capacity to synchronize all workers and operations are key requirements for businesses. Here are three reasons why digital workforce management is critical for scaling the intelligent automation program.
A single platform
If businesses want to orchestrate work across in-house technologies, people, and various third-party RPA bots, they need an open platform. Enterprises can assign the right worker, whether human or digital, to the right task at the right time, while maintaining complete control over the cost and complexity associated with the task or project. Furthermore, an open platform allows businesses to benefit from increasingly advanced AI technologies as they become available.
Users can also utilize custom code to build robots and link to external apps with a sophisticated platform, speeding up the pace at which businesses can expand their digital workforce. Companies can build complex robots without needing to write complicated code with support for modular robot building and reuse.
Effective risk mitigation and compliance
A single governance framework is critical for successful risk mitigation and compliance as businesses merge their human and digital workforces. Security is also crucial, but many businesses overlook the security threats associated with RPA, such as the access that software robots have to confidential and sensitive data. Companies can also secure and control how information is used by all resources with robust digital workforce management software. Identity management and enterprise security solutions can be integrated to provide unified governance over human and digital workers’ access to sensitive systems and apps.
Enterprises also need a mechanism to deal with the possibility of digital worker credentials being misused. The separation of duties, in which functions are distributed across people and departments, can be supported by a sophisticated solution. Based on the combination of digital workers they supervise, executive leaders can ensure that a certain individual does not have access to too much sensitive information.
Additionally, automated processes should also adhere to audit and compliance requirements. From creation through decommissioning, a digital workforce management solution should enable the company to monitor and enforce policy restrictions throughout the entire lifecycle of the digital worker. Control over a digital worker’s complete life cycle improves security, auditability and compliance.
A comprehensive view of operations
It is critical to achieve and maintain total visibility into all resources executing tasks within a process in order to drive continuous improvement.
Process discovery and visualization are part of an intelligent automation platform that gives visibility into business processes across the company. Executives and managers gain a holistic view, bridging the gap between departmental silos and making it easier to spot opportunities for digital workforce automation that can have a larger impact across the board.