The poor decisions of a CIO, who is moving on, can create very chaotic situations for the new leader, putting them under a lot of pressure. Therefore, the newly appointed CIOs need to build a set of practices to effectively build the broken IT infrastructure.
Sustaining business operations in a chaotic, uncertain environment has never been more difficult for enterprises that had no choice but to accelerate their digital transformation initiatives. Even though many enterprises have successfully navigated the uncertainty, some struggled to keep up with the pace, resulting in a failed IT organization. For the newly appointed CIOs, it is time for them to get the long-neglected IT enterprise back on track. They should transform the organization in a way that it not only supports essential operations and services but also moves forward on long-delayed modernization initiatives.
Bringing the IT organization back to its original form can be challenging, however, it is an accomplishment a CIO can look back with pride throughout their career. Here are a few steps the newly appointed CIOs can adopt to effectively deal with the issues created by their predecessor and rebuild the IT organization through its successful completion.
Setting the tone right away
The incoming CIO often does not have much time on their hand to set the enterprise back on track. Hence, it is crucial they opt for a start-from-scratch approach that signals to the IT leadership team that they can leverage to rebuild their organization. Additionally, the current IT management structure will prepare to deeply examine their department once they understand that a new IT leader is willing to make broad changes. At the same time, CIOs should carefully tread and make the message more about strategy, processes and tools so that the staff understands they still have the chance to rebuild the organization.
Gaining confidence of staff
To get their departments onboard to transform the initiatives, CIOs should be able to build trust with them. It means CIOs should be willing to own the failures they may encounter along the way as well as give credit to the team for successes.
The upcoming CIOs should meet with the entire staff as soon as possible, followed by one-on-one sessions. They should interview each staff member to understand their pain points, their career plans and how they align with organizational goals. The CIOs should chart a course of action for them to help the staff members advance in their careers. This will enable CIOs to win support from them and will gain the respect of their employees.
Reconnecting with business partners
Sometimes, CIOs may enter an environment where the relationship with the current and past business partners may be damaged. It is their responsibility of the newly appointed CIO to repair the relationship. They should set goals that are meaningful to IT, enterprise as well as stakeholders involved in it. They should take their perspective into account, in the way they conduct their business and how IT can help them support their business.