Gaining a complete understanding of the infrastructure can help companies determine the network’s future course, ensuring that applications run as efficiently as possible and providing users across the organization with the resources they need to generate revenue.
As networks become more extensive and sophisticated, data center and other crucial infrastructure will need to continuously change and expand to suit the consumers’ shifting demands. However, a thorough monitoring plan is necessary to avoid this from happening and to ensure that businesses have complete visibility into every aspect of their infrastructure.
Designed for ease of use
No matter how complicated the IT system may be, the phrase “Keep it Super Simple” (KISS) is always applicable.
Simple also includes meeting the employees where they are, in part. Companies must adapt as they develop, but during times of fast expansion, they must also grow their IT staff at a comparable rate and design systems that minimize friction to the greatest extent feasible. Automating the IT ticketing system is an example of this type of technology. Enterprises must keep in mind that it’s essential to keep adapting these systems as the business expands and ticket demand rises.
Be practical about real-time
IT professionals should also be skeptical of services that guarantee “real-time” monitoring of their infrastructure because there may be varying interpretations of what this truly entails. Sometimes results that are promoted as being in real-time may just be an average snapshot of the performance obtained over a period of several minutes.
While this could be acceptable for some routine tasks, it won’t cut it for many of the more crucial tasks of the day since average performances can overlook little but crucial variations in the performance of the infrastructure. Monitoring systems that only deal in minutes might easily fail to provide businesses with the information they need to get insight into their actual performance because many applications nowadays require data that is accurate to seconds or even milliseconds.
Prepare for loss
All software will eventually malfunction, and experience has shown that businesses that don’t plan will ultimately fail. Many issues may be readily prevented or managed when they build and test their systems to cascade into the backup plan if necessary.
The method through which on-call engineers access production databases is an example of software engineering in its purest form. A well-designed system provides key access and auditing tools, but in the event that it is unavailable, enterprises must have a backup solution in place that complies with their security guidelines. The secondary access system needs thorough documentation and regular testing because it isn’t frequently utilized, ideally once every three months.
Even if they are solely internal, IT systems ought to be created in the same manner. Playbooks should be documented, approval and escalation procedures should always have a backup, and no one person should have the authority to make modifications. Organizations should be able to continue operating normally even if the primary point person is not accessible.
Transition planning for “people” is essential. The IT division should always use best practices for backup strategies and documentation. Having an engineer available on call while the IT worker is on vacation can solve this problem quickly. The organization should scale these best practices as its departments grow. In this approach, the firms will already have detailed documentation and a succession plan in place when a key team member quits.