Technology and Automation Propels Process Change – Workers Are Reluctant

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Technology and Automation Propels Process Change – Workers Are Reluctant

With a spike in technological changes and workplace innovations, a majority of workers are still skeptical and not ready to adapt to the new workplace technologies

Organizations today are focussed on upgrading their business models – increasingly involving more technology and automation, thus improving opportunities.

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Keeping in mind the business primacy, bigger brands have successfully implemented automation quite some time! However, many employees do not prefer changes to their job roles or within the workplace. They don’t agree with the fact that change in the work process will result in more productivity. These findings came up from the latest survey conducted by Signavio, a business transformation solutions firm in collaboration with Dynata, which surveyed more than 1,000 U.S. workforce that revealed a resistance to change.

The research report titled “Resistance to Change at Work Holds Back Automation” revealed that – over 80% of the surveyed respondent want their job roles and responsibilities to remain the same. However, it could be assumed as a positive acknowledgment towards technological impact in the workplace. The resistance to change shows that businesses should implement technology and process automation to drive productivity, but without hampering the workflows. Another 56% reported change led to less productivity or does not impact at all. This indicates that organizations need to convince employees that these changes will positively impact workflows and overall business processes. However, about 65% of worker agreed that new technology at workplace help in enhanced productivity, but only 44% are actually embracing technological change and feel happy about.

Alexandre Wentzo, Senior VP of Sales at Signavio (America), reported having said, “It’s evident today’s workforce is skeptical of change, which creates a negative organizational impact if managed incorrectly…For businesses to drive successful change, they need to first look at how their internal processes are defined to truly understand how their organization operates. Once processes are better understood, new technology can be implemented to increase productivity and better utilize employees.”

Some more principal insights from the reports are –

  • Automation is propelling change and workers are aware of it – The survey found that 55% of respondents were informed about their workplace adopting new technologies and implementing automation.
  • Most employees understand why the change matters – Nearly85% of the employees are aware of why companies make changes for its business.
  • Businesses are slow to adopt technological change – About 54% reported their company did not implement any changes to their internal processes or company policies over the last year.

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Most organizations are capable of gaining operational insights into the potential risks by harnessing the hidden power in functionalities and end-to-end processes. As stated in the report, “Resistance to change is natural and human, but change is constant, and ultimately moves our jobs—and ourselves—to areas of growth. Employees can leverage technology to drive change in their own organizations, but having a process-driven mindset helps ensure that change is productive and effective.”