By ET Bureau - February 04, 2019 3 mins read
Tablets can help provide better customers service, say almost 66% of all Retail store associates.
The 11th annual Global Shopper Study, which analyses the attitudes, opinions, and expectations of shoppers, retail associates, and retail decision makers, had some interesting findings this year.
The results show that two-thirds (66 percent) of surveyed associates believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience. Some other findings are:
Nearly 70% of store associates reported that electronic shelf-labels would have a positive impact on the customer experience, and 54 percent of surveyed shoppers are likely to read them.
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