The pandemic-induced widespread lockdowns have pushed more businesses to switch to robotic process automation to speed up their functionalities.
Globally enterprises are today relying heavily on digital technologies and channels. As a result, most organizations are managing their digital transformation practices and utilizing RPA solutions to remain competitive. RPA is the need of the hour – it has an advantage over the traditional norms as it enables quicker delivery of business applications.
The impact of technological progress in various business processes has already started reflecting globally. And, bigger organizations are now in a safer stage as they have been using digital transformations for long. With businesses operating in a dispersed manner, the market is primarily focusing on “hard skills” – but, they one cannot go around human empathy. Companies are still considering “soft skills” – like they did earlier, to bring human touch in regular functionalities – also, people seek more empathy now.
In this unprecedented time, automation is equipping organizations across different sectors. According to Forrester, as cited in a blog post, “however, one innovation has really satisfied the transformative capacity: automation. It is transforming organizations and legitimately affecting primary concerns because of improved productivity.”
With an increasing number of organizations implementing automation, experts noted a drastic rise in RPA adoption, delivering higher efficiency. While operating under the economic downturn, businesses have or in the process of re-evaluating their strategies – to keep up with surging market demand. The best part of this could be to regain their market shares that companies aimed before the COVID-19.
However, this new wave of automation implementation is an indication that organizations would slow down with their hiring process. The pandemic has made it more imperative for organizations to leverage automation. Before this crisis, RPA had been replacing mundane human tasks bit by bit, spanning various industries.
Businesses are now seeking the benefits of bots and minimizing close human contact. Many support services, call centers, grocery stores, warehouses, etc. have been replacing the human workforce. The recycling industry is also implementing increased robots that use artificial intelligence – to segregate the trash, sift through recycled stuff, etc.
Earlier people used to fear the fact that robots are replacing human tasks, or they do not feel comfortable around robot co-workers – indicating that organizations were automating too much. This pandemic is actually pushing that thought away. Professionals are developing positive acknowledgment of the technological alterations in their workplaces.
Clearly, automation is helping organizations with an improvement of efficiency, cutback in labor costs, and an increase in profit (in certain cases). In view of the ongoing situation, more businesses are expected to follow the same. Even in the post-pandemic world, many industries are setting up to deploy bots in their functionalities.