Businesses need to prepare and think futuristically in order to achieve success in their upcoming automation projects.
Every single aspect needs to be considered well before taking-off on the automation journey. In fact, almost half of UK businesses have failed on automation due to a lack of understanding of how to improve the processes. Only a few of the firms really have a “deep understanding” of their processes even before automating them.
Navigating through the current business turbulence remains the top priority for leaders. Those who have visibility to look beyond the probable errors are the once who can prepare and minimize its impact on the business – and they will be the ones best prepared for the long haul. The right technology mix is the key to success.
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Mapping out the transformation journies effectively
No two business automation journeys can be the same. The primary step for businesses is creating a clear and sustainable roadmap for their journies to success.
This involves thinking about which processes to automate. Automation success completely relies on knowing the processes inside out, on understanding what works – and crucially, which doesn’t. The reality is that not many business automation projects have to progress past infancy. Simply getting the technology in place is never enough to reap the true benefits that automation could otherwise deliver.
As employees remain at home and finance teams work round the clock to keep the business flooded, setting a solid foundation for business processes remains absolutely vital. It’s a surprise that financial planning and decision-making was where over half of the business leaders thought process mining technologies would be most impactful.
Knowing the processes inside out
Knowing what processes need to be automated in the business is one thing – but understanding them inside out and being capable of managing them effectively thereon is a whole new ball game.
Continuous advances in process mining can help businesses with their digital transformation journies by uncovering the required improvements in the processes, making businesses agile. But process intelligence goes further beyond this. It provides a holistic view of running processes, giving businesses the ability to react to what they find to improve the processes in real-time.
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Through this, leaders can further drill down into the granular details, as the technology gives them the tools to solve problems that weren’t even known to exist. It’s vital that business leaders check their processes often during this phase to see where the actual issue lies, which processes are the most problematic ones, and which are ripe for automation. This deep oversight of processes is the actual missing puzzle piece that businesses are in desperate need of.
Once this is in perfect shape, enterprises can move on to intelligent automation – combining process intelligence with RPA. This is the switch to autopilot mode. Here, the technology can spot particular issues with processes like delays or bottlenecks before they happen, and update bots with required corrective actions to fix the failing process.
Businesses that are undergoing digitization or have already embarked on an automation journey can adapt promptly to these uncertain times, and their employees can benefit from it too. With over £1.2 million being spent on automation by UK firms in 2019 – the need for clever technological fixes have become more pressing than ever in 2020 – ensuring that the results witnessed are paramount. Getting the processes in order before starting with automation is the crucial step to avoiding project failure and ensures that the businesses reap the rewards of their investments.