Almost 80% of Indians believe that the government and public services have been effective in using advanced technology to respond to the pandemic.
According to a recent EY survey, Indians are more likely than the global average to utilize mobile applications for providing feedback on public services. In fact, nearly 80% of Indians believe that the government and public services have been effective in using advanced technology to respond to the pandemic.
With the increased use of technology since the beginning of the pandemic, people have become comfortable with technology replacing face-to-face human interaction. Under the circumstances, businesses are more inclined to use an AI-powered chatbot in order to communicate with consumers.
At present, people want the administrative bodies to prioritize online availability of services – including pension planning, resources to help setting up businesses, as well as providing more ways for the citizens to share opinions(via online channels) in government decision making.
Over time, the pandemic has increased the need for governments globally to deliver more civic services remotely. In certain cases, they have been delivered completely online and this has resulted in the generation of larger volumes of data. This is effectively collected by governments later.
The company conducted the study in participation with a market research firm, Ipsos MORI. More than 1,000 citizens from India between the age of 18 and 50 were surveyed to understand the overall sentiments across technology usage and data security.
Compared with other nations, there are lesser concerns about data privacy in India. The EY Connected Citizen Survey also revealed that 63% of Indians feel comfortable sharing their personal data with the government (online) in order to access a service; however, about 34% do not feel the same way.
Likewise, about 57% of people feel comfortable sharing their data with a company to perform online transactions. Another 48% often share their personal data via different social networking services. The statistics also say that 78% of people use social networking sites and some 75% use the internet for shopping.
Overall, almost 53% of the surveyed respondents think that global privacy and security threats around how data is shared outweigh the benefits. More than half of the citizens stated that they use the internet (at least) once a day, while 38% stated that they use the internet most of the time for personal use.
This involves increased use of various website access, email services, social networking, and more. As we advance, as high as 81% of the respondents believe that technology would transform the way they work, bank, learn, and shop. Even another 79% feel that it would change the way they prefer to entertain.
In this context, Gaurav Taneja, leader and partner of government and public sector at EY India explains – “Digitization is the new normal and the Indian government was quick to adopt technologies, especially during the pandemic, to deliver safe, secure, and improved digital services to all citizens.”