Managed Infrastructure Services – Top Four Big Trends Disrupting This Space

Managed Infrastructure Services - Top Four Big Trends Disrupting-01

In the face of disruptions, I&O managed services providers are redefining their go-to-market strategies. Companies must plan well ahead of business needs to envision the platforms and services that will enable business change and better business outcomes as providers adjust and reinvent.

Today, corporate data centers, which are supported by managed infrastructure services, have moved from supporting business operations to targeted investment decisions and strategic planning. To enable businesses to embrace the digital age, integrate and innovate their cloud-first plans, infrastructure and operations (I&O) models must shift.

The traditional infrastructure support approach of acquiring, installing, and supporting in-house infrastructure that allows for new and updated enterprise software is coming to an end. The concept of infrastructure and infrastructure managed services is shifting as a result of the emergence of hyperscalers, innovations, cloud-based infrastructure offerings, and digital transformations.

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In response to these disruptors, I&O managed service providers are altering their go-to-market strategies. In order to facilitate this I&O transformation, organizations should also think strategically and plan accordingly.

Let’s take a look at the impact of each disruptor and how it can reshape infrastructure as it exists today.

Digital transformation

Multiple traditional I&O towers of support dramatically change as enterprise application providers transition their product portfolios to cloud-based subscription solutions. The most significant impact comes from a company’s basic server and storage spending.

AMS support strategies of many organizations are being significantly reshaped by the digital transformation to cloud-based application hosting. Moving enterprise apps to the cloud allows companies to reassess their whole application support base and infrastructure support methods, as enterprise applications demand the most infrastructure to run and the most work to support.

CIOs can look for provider synergies across application management, residual infrastructure services, cloud managed services and migration services as part of their digital transformation move to the cloud. To enable change, key strategic sourcing decisions must be taken ahead of time. Product roadmaps, transition lead times, and vendor consolidations should all be considered when making sourcing decisions.

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Hyperscalers are offering the infrastructure compute power to host and transact in the cloud as software vendors migrate to SaaS models and new software providers adopt the SaaS model. Hyperscalers are becoming the enablers of I&O’s cloud migration as they expand their reach beyond working with SaaS providers to IaaS. While hyperscalers supply the physical infrastructure, organizations will still want I&O managed services to monitor, manage, and support the applications installed on their cloud-based infrastructure.

The as-a-service model

The move to cloud-based software has resulted in a plethora of as-a-service models, all of which aim to use software to support traditional I&O services including security, network support, and data.

Network-as-a-service (NaaS) enables businesses to utilize opex-based cloud-based software solutions rather than the traditional network model of purchasing, configuring, deploying, and maintaining corporate-owned network hardware and software.

As the fabric of I&O connectivity and data flows migrates in and out of the cloud, cloud-based software solutions such as this are quickly becoming part of a company’s strategic roadmap for adoption. Legacy network vendors worked to bring their own SaaS bundled solutions to market, but SD-WAN and SASE architecture-based solutions are currently dominating this space.

Security-as-a-service solutions are complementing the wave of NaaS solutions that are changing the I&O model. The demand for always secure connectivity is offering an opportunity for the introduction of security-as-a-service solutions that can remotely manage and secure connections and data exchanges as sources of solution-based systems migrate to various cloud platforms.


Finally, the I&O space is experiencing a wave of innovation. Artificial intelligence for IT operations, robotic process automation, augmented reality, and the internet of things, and other techniques must be evaluated. Companies will be best positioned to align essential competencies that enable business outcomes through innovation if these technologies are factored into the I&O strategy plan. The timing and manner in which these technologies are integrated into the infrastructure plan will have a direct impact on a company’s capacity to leverage the benefits of transformation.

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Prangya Pandab is an Associate Editor with OnDot Media. She is a seasoned journalist with almost seven years of experience in the business news sector. Before joining ODM, she was a journalist with CNBC-TV18 for four years. She also had a brief stint with an infrastructure finance company working for their communications and branding vertical.