With the benefit of hindsight, organizations that pushed ahead with their digital transformation programs during the pandemic now reflect on what went right, and what they might have done differently.
They’ve discovered some unsurprising facts: Successful digital transformation demands executive commitment, continuous contact with business divisions, and financial assurance. A concise, appealing “north star” story is key to success for organizational responses. Additionally, a leader must invest time and energy in advancing a shift. When a Chief Information Officer invests more time, the likelihood of success increases.
Here are some strategies for CIOs and IT leaders to execute digital transformation successfully:
Communicating in a common language
While communication is vital for technology executives throughout a digital project, it is equally critical to communicate correctly. By focusing too narrowly, IT executives miss a chance to ensure their digital program is aligned with their corporate strategy, which serves as a north star. They risk misinterpretation and misalignment of the business, technical, and operational strategy. Tech leaders should establish a consistent language that clearly describes their company’s digital imperatives and associated value metrics to facilitate strategic alignment across the C-suite and communicate the strategic value they expect to create.
Investing in teams to spur innovation
Cloud-based third-party tools and services are a common component in digital transitions. When this occurs, team members take on the role of service managers rather than service developers. To free up internal resources for innovation, it is critical to the transition from traditional quality assurance to global crowdsourced QA, which provides the organization with an army of testers. Being aggressive with training also has a noticeable influence on maximizing the value of available IT personnel. By investing in personnel and releasing them to perform higher-level jobs, IT leaders may significantly increase the amount of work their teams can do.
Acknowledging agile is more than just a framework
IT takes the strategy of launching betas, testing and learning from them, and then improving and adding features and capabilities. This entails altering people’s attitudes, cultures, and technologies. To deploy the most efficient technology, businesses want highly skilled individuals who constantly learn and invent new processes and technologies and understand how to get the most out of them. However, issues persist when skilled employees are not collaborative. In that case, firms will not gain from the innovations if they are not provided with a secure environment for experimentation and if they are not empowered to apply their abilities. Agile is about determining the proper challenge to solve. Instead of instructing the team what to do, leaders should offer room for them to experiment and learn and eliminate obstructions that impede their progress.
Utilizing dashboards to track the value
According to a recent brief from the MIT Center for Information Systems Research, businesses that effectively use dashboards are more likely to succeed with digital transformation. According to the study brief, dashboards should be used to track the value of a program and how value is produced, as assessed by organizational and personal skills that enable digital transformation across time.
The CISR researchers advised remaining persistent in advocating for dashboard use, recognizing that there will be opposition to its implementation as with other cultural transformations. Additionally, according to the brief, they recommend regularly expressing the dashboard’s value, as this will encourage effective dashboard use, both to raise adoption and enhance firm performance on key dashboard indicators.
Transformation is a constant process because the pace of change and growth continues to accelerate. Businesses must constantly be on the lookout for new ways to improve their service to employees and customers. The pandemic was the biggest catalyst for change ever, and there is no turning back.