CIOs acknowledge that the selection of IT solutions has always been contested based on the best business fit debate
Organizations say that majority influence has always belonged to the IT leadership, to decide on the best-suited technology for their business objective. IT departments face the challenge of creating a technology solution that works as per requirement, keeps the systems up and running.
It needs to ensure that the systems and solutions are well integrated with the enterprise architecture, and provides constant support to end-users and clients.
Enterprise leaders believe that the technology industry’s main stakeholders- the IT department and the business have conflicting opinions. It is due to their different nature of requirements. In simple terms, the organization’s business part requires that their demands be satisfied with other needs. On the other hand, the CIO wants the most agile, cost-effective strategy with minimal overall risk to meet the business demands.
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IT requirements have always been treated as the top priority; thus, if IT demands weren’t satisfied business requirements weren’t satisfied either.
One size fits all solutions
The history of technology adoption has been an interesting one. Over the years, as the IT systems grew in complexity and scale, and ERP became commonplace, IT departments started t customizing solutions to match business requirements. However, rapid innovations made this customization a challenge. With the advent of SaaS and cloud solutions, IT systems were able to meet the need for version management and multiple tenancies.
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But with business objectives becoming a moving target, CIOS did their best to analyze and suggest preferred solutions, explaining with IT-centric reasons as to why the said solution would not be suitable for the organization. Sometimes, the business requirement demanded multiple integrated solutions but more often; this integration needed a much more robust platform and interoperability. This was becoming a cost as well as complexity challenge to providing cost-effective solutions. Clearly, the biggest issue faced by businesses as they grow, is that there seem to be no default solutions from a one-size-fits-all suite.
CIOs point out that ITSM solution directories are preferred as the on-hand solution is already paid for, and it doesn’t make sense to acquire yet another solution for a couple of features. They say that the IT department would again have to take responsibility for deployment, monitoring, and managing the new solution even if the alternative solution was beneficial for the business.
Open API and Microservices
Microservices and Open API alone are not enough to ensure an easy-to-adopt, repeatable end-to-end, and scalable mix and match plan. As a result, vendor experiments and corporate IT had to analyze and identify the rest of the pieces. The most effective solution was uncovered to create and identify the value chain for bringing together data and app into valuable new data for the clients and stakeholders.